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This document was translated by a machine.

We want to make our country more efficient. We believe humans and machines should complement each other. Artificial Intelligence is the technology that will enable such symbiosis. This document has been translated using a mix of state-of-the-art machine translation and human-driven AI. The raw machine translation output has been edited by an automated system trained on millions of professionally corrected sentences. Finally, a human went through the document to make sure that no information had been lost.

This means leaving behind some stylistic improvements and potential errors. However, this AI-augmented approach to translation allowed us to prepare this English version at a fraction of the cost and time of the legacy translation process (this translation was made in a few days including the human review; we didn’t publish it right away because we had to convert it to reStructuredText in order to share it on GitHub and we had a ton of things to do before that!).

If you want to contribute with feedback and changes to the Three Year Plan for ICT in the Public Administration, visit the Github repository.

We remind you that only the Italian version approved every year by the Italian Government has legal value.

7. Instruments for the generation and the spread of digital services

The Plan aims to support the development of public digital services through various strategies, in particular through the dissemination of Enabling Platforms (see paragraph 4.2), the production of guidelines and development kits that will help anyone who wants to develop services and, finally, through the creation of a community of developers, designers and digital service providers who can exchange information, collaborate and participate in the development of Public Administration.

7.1. The current situation

In recent years, AgID has taken various actions to simplify the development and use of digital services produced by PAs and has *designed guidelines for Public Administration services and sites* [71], with the aim of defining common rules for designing interfaces, services and content, to improve and make consistent navigation and citizen experience and to help reduce PA spending in designing and implementing new products (applications, Sites, digital services).

7.2. Strategic objectives

  • To foster the diffusion of the open source paradigm, facilitating the establishment of a community of application developers and utility software components for the PA.
  • Encourage the adoption of Enabling Platforms (e.g. SPID, PagoPA, ANPR) by developing and disseminating development kits, validation and verification environments, transparent communication on the progress of each project and signalling and discussing anomalies.
  • Provide guidelines to follow and toolkit useful for the development of applications and services with suitable design levels, user experience, security and usability.
  • Encourage the development of digital products and services based on the use of databases, APIs, and information made available by Public Administrations (eg public database query applications).
  • Share information and software components that reduce the cost of implementing new digital products, favouring reuse and interoperability.
  • Supporting the administrations in distributing and disseminating the services and tools needed to communicate the path of implementation of the three-year Plan.

7.3. Lines of action

The API-oriented approach proposed in the Interoperability Model, coupled with the diffusion of Enabling Platforms and Design Guidelines, makes it possible to develop easy-to-use digital consumer services that can deliver consistent experience.

This strategy will favour the implementation of:

  • A state-of-the-art user experience from design and accessibility perspective, with mobile first approach;
  • A personalized experience through the use of Enabling Platforms.

It will also encourage the creation of a community supported by an infrastructure that can accommodate technical documentation and development tools. The goal is to provide resources that facilitate integration with Enabling Platforms, to make projects of common interest available and to promote initiatives created by the community itself.

The site, active since November 2015, collects directions for design and implementation of PA services. In addition to extending the path already outlined, especially through a more effective involvement of the community of designers, developers and, in the broader sense, of digital public service providers, one of the goals is to integrate the guidelines with SDK operational support, easy to implement by all PAs, to speed up adoption and reduce costs.

The drawing up of the guidelines is based on the active collaboration of all the participants. This is a dynamic construction of content in continuous updating, with periodic releases, thanks to the shared contributions of all those who want to participate in the project.

Public Administrations will be able to use the following development tools made available by AgID:

  • A repository of the source code, in which the open source components that are useful to the PA and the community will converge;
  • The API catalogue, provided in Chapter 2 “Intangible Infrastructure”, with relevant documentation, test environments and sandbox;
  • Technical documentation
  • Project management tools;
  • Service design tools.

This strategy will favour the implementation of:

  • Value-added applications that use existing API aggregation and data sources;
  • Libraries to facilitate access to APIs;
  • Reusable software components for the implementation of digital services.
Subject Community
Time Frames In progress
Players AgID, Digital Team

The activities envisaged in this action aim at following up the designer community and developer community through the implementation and continuous development of the necessary digital tools to be made available to the same communities, such as, for example, Internet sites, test environments, forums, repository for software, content management and documentation systems.

Inside the developer community there will also be documentation and technology support for the use of API resources in reference to the catalogue provided in Chapter 2 “Intangible Infrastructures”.

The ongoing updating of the Digital Public Services Design Guidelines, made with the contribution of the community, represents another activity carried out by this action.

Result First tools for communities (Release date: March 2017)
Subject Shared tools and templates for designing and delivering services
Time Frames In progress
Players AgID, Digital Team

Guidelines will be made, maintained and made available, toolkits and useful tools for the entire prototyping, development and diffusion of applications and services. It will also be suggested and, where possible, made available tools for analysing the behaviour of users, such as, for example, web analytics, usability analysis tools, tools for performing surveys of satisfaction.

To this end, pilot projects will be launched in collaboration with the administrations, for the definition and field testing of the proposed solutions.


Pilot projects start (release date: June 2017)

Modelling of the main services and content to be delivered (Release date: July 2017)

Template alpha versions (release date: September 2017)