3.1 Interactions [1]¶

The scope of application of these Guidelines, in line with the Interoperability Model of Italian Public Administrations (ModI: Model created by AgID which enables the collaboration between Public Administrations and between these and third parties by means of technological solutions that ensure interaction and exchange of information without constraints on implementations, avoiding ad hoc integrations), includes the three types of interactions envisaged in the EIF that involve Public Administrations, Citizens and Companies.

The ways of interaction with the TDH Ecosystem will allow both the use of (open) digital services available inside it and the development / delivery of new ones (open or closed) by making them available to those participating in the Ecosystem. In this sense, the interactions provide that the operators (public and private) adhering to the TDH022 can perform the function of service provider and user of the services, as previously described. In this sense it is possible for a tour operator to perform one or both functions.

The users can use the digital services made available by the service providers, who have evidence of their use through specific control mechanisms such as:

• a software solution that includes a control mechanism operated by a specific operator in the back end of the Platform (user agent / human);
• an automatic application system (server / machine), also for the purpose of defining new value-added services (connection via API).